Frequently Asked Questions

Everything you need to know about your Pukas gear and orders.

How can I track my surfboard shipment?

Once your board leaves our workshop, you will receive a tracking number via email. We use specialized couriers to ensure your surfboard arrives safely and in perfect condition.

What is your return policy for technical apparel?

You can return unworn apparel and accessories within 30 days of purchase. Please note that for hygiene reasons, swimwear and wetsuits must have all original tags and protective liners intact.

Do you offer international shipping?

Yes, Pukas Surf Shop ships worldwide. Shipping costs and delivery times vary depending on your location and the size of the items ordered.

Can I customize a Pukas surfboard online?

Absolutely. You can use our custom board builder or contact our expert shapers directly to specify dimensions, fin systems, and glassing preferences.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I know which surfboard size is right for me?

Our online size guide provides recommendations based on your height, weight, and skill level. For personalized advice, you can chat with our team of experts.